Shipping policy
Shipping period
Adoption of a coffee tree:
Our adoptions open in November and close in July. The 2 kilograms roasted beans are sent to the customer from 4 to 12 months after the purchase.
The shipments are usually done in December.
As an example, if you order in January 2021, you will receive your roasted beans from the adopted tree in December 2021, 24h to 48h after the roasting takes place in France.
Micro-lot – 250 grams of coffee:
Masama commits to send you the best quality of our coffees. It means that we roast your beans maximum 4 days before their shipments.
Our roasting takes place once a month, so you might need to wait from 3 weeks to a few days before the roasted coffee beans arrive at your home.
As an example, our roasting takes place every 15th of the month. If you order on the 1st of January, you have to wait until the 17th to be delivered (depending on your location).
Other products:
It takes maximum 48h for us to prepare your order. If an order is placed during the week-end, the product is shipped on the next working day.
During periods of high activities, the delay of preparation of an order might be longer.
You will receive a message by email once the product is shipped and will receive a tracking number to stay informed about the status of your package.
Cost of the shipment per category
Detailed shipping cost can be checked here: https://www.laposte.fr/tarifs-postaux-colis
Shipping in France
- Shipping by Colissimo, depending on the weight of the product.
- Local pick-up at the company office, located at 34 rue Giuseppe Verdi, 69800, Saint Priest. The customer’s travel expenses are not covered by the company
Shipping within European Union and DOM-TOM
- Shipping by Colissimo, depending on the weight of the product.
Shipping to Switzerland
Shipping by Colissimo, depending on the weight of the product.
International shipping to Zone 5 (North America, Asia, Oceania) and zone 6 (Africa, South America, Central America)
- Shipping by Colissimo, depending on the weight of the product.
Indonesia
- Shipping by Colissimo, depending on the weight of the product.
- Local pick-up at Batubulan, Sukawati-Gianyar, 80582, Bali. The customer’s travel expenses are not covered by the company
Returns and refunds
We accept returns on non-perishable products (ceramic accessories).
Returns are refused on coffee beans in accordance with Article L121-21-8 of the Consumer Code “the right of withdrawal cannot be exercised for contracts for the supply of goods liable to deteriorate or expire rapidly”.
Please return your products to the following address:
MasamaA confirmation email will be sent to you upon receipt of your return. We reimburse non-compliant products or products with hidden defects (photos requested), within 14 days, on the payment method used when ordering.
For any questions regarding your order, we can be contacted by email at info@masama.org
Repack - Sustainable packaging option for your shipments
Why RePack?
We at MASAMA believe that the world needs better solutions to single-use packaging. That’s why we now offer an alternative.
It’s called RePack – reusable and returnable delivery packaging.
RePack is a super simple solution to an ever-growing problem of packaging trash. It simply reduces trash and saves you money.
1- Purchases are delivered in a RePack if added to your cart
Do your shopping normally at MASAMA. At the check out, you have the option to add repack to your cart. How easy is that?
2- Simply drop empty RePack to the nearest postbox
RePack is a reusable packaging, but for this to work, we need your help.
Once you have received your goods, simply fold the return flap outside and close the packaging. Drop RePack to your nearest postbox. Return is already paid for. This way we can keep the party going!
3-Save money and nature
That’s not all! Once RePack is returned you will save 5% on your next purchase. You can claim your reward at any RePack using store.
For any questions regarding this option, we can be contacted by email at info@masama.org